FAQ

Q: What kind of payment methods do you accept?

A: We offer payment methods including Visa, MasterCard and Western Union. At the moment we do not accept Paypal. Please excuse us for any inconvenience we may cause because of this. As for western union, please contact us serviceonline2u@gmail.com for the account details.

Shipping

Q: How much do you charge for shipping?

A: We provide shipping free service to most of the main countries around the world.

Q: What methods of shipping do you offer, and what can you tell me about them?

A:Shipping using Express mail and Register Air mail service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is about 7-14 working days.

Q: How will you ship my item?

A:When you purchase in our website, we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. Shipping using Express mail and Register Air mail service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it is available. You can expect delivery time of 7-14 working days. Make sure you enter the right shipping address for your bag. Indeed, we are not responsible for reshipment in the event you provided us an incorrect delivery address.

Q: How long does shipping take?

A:Shipping will vary based upon where you are located and whether or not the product you are ordering is in stock. Unlike other sites who lead you to believe that all of their products are in stock and ready to ship, we will notify you of the estimated delivery time of your item if it is out of stock.

Q: What shall I do if I do not receive my order within the estimated delivery time?

A:If you experience such issue, you shall notify us by sending us an email to serviceonline2u@gmail.com. We will immediately investigate the situation for you and take the appropriate actions. Would it be necessary, we will work out on a replacement solution (please refer to the Return Policy). Since your order has been paid for, we commit to ensure that you will receive the items you ordered by any means.

Q: It's been two weeks, where is my order?

A:Though we do not expect this to happen, if there is any significant delay with your order, we will contact you immediately. We will keep in contact with you from the time you place your order until you receive your delivery. Once your order ships, the tracking number will automatically be emailed to you, so there is no need to email us asking if your package has shipped, as we usually notify customers the same day their orders ship.

Q: What shall I do if my shipment is lost or stolen?

A:In the unlikely event that your package is lost or stolen, we will investigate, and if the bag cannot be recovered, we will send you another one providing that the courier did not deliver your bag to the wrong address. We regret to inform you that if the postal service delivers the handbag to the WRONG address you have provided to us, or you have moved or changed your address without notifying us, there is nothing we can do to recover your item.

Q: How to do if I receive a defective item?

A:You are pretty much unlikely to meet such problems as we only supply top quality items. Moreover, we use dual quality control to avoid shipping items of poor standard. Would the defect be related to manufacturing, we will offer you a replacement solution. Please refer to the Exchanges before sending back the items.

Q: Will I have problem with customs?

A:We have many years experience in shipping orders worldwide. We guarantee that the items will be sent to you directly. We can let our products pass the customs safely by our special way.

Others

Q: What is your return policy?

A:Considering we only deal with high quality products, you can easily reason out that it is a rare case you return the item back. If you request a return, most probably due to a defect issue, you would simply need to inform our customer service staffs by emailing to serviceonline2u@gmail.com. We will reply with a satisfying and effective solution. Please refer to the Return Policy before sending back the items.

Q: What about out-of-stock items?

A:We make every effort to keep a good stock of all the items on our site. However, a high-demand item may go out-of-stock occasionally. If the item you order is out-of-stock, we will notify you via email or phone call. Usually, it takes 6 days to restock the item, you may wait for the restock of your order or have other replacement.

Q: You do not have the item I am looking for, can you source it for me?

A:You name it, we will get it! Unless it does not exist or was never released on our market. Please simply send us a picture of the item you are looking for to serviceonline2u@gmail.com. More details given would be easier and quicker to locate the item at the factories.

Q: What is your address for returns or exchanges?

A:As for returns or exchanges, we would like to refer you to our Returns/Exchanges at first. After you carefully read the policy, we advice you to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from us.

Q: How do you ensure your products after I finish payment?

A:Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, probably deliver time and the name of purchased products and quantity.

Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?

A:The funds should be paid immediately by Credit Card. If the products quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you. I have read everything in your FAQ, but still cant find the answer to my questions. It's pretty easy, just contact our customer service, we will reply you as soon as possible.